- Q?What do you charge for your travel services?
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A.
We do not charge a fee for our services however you may be charged a deposit, applied toward your vacation purchase, to help plan your vacation if you have no idea where you want to go or what you want to see.
- Q?If you don’t charge for your travel planning services, how do you get paid?
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A.
This is what is called as the “travel supply chain” which no one talks about. Each supplier, from car rentals and hotel operators to buses and sightseeing tours build in a commission for travel agents to sell and recommend their tours. After you travel on a tour we booked on your behalf, the supplier pays us a commission – but only after you travel. If you book that same tour direct, you pay the same rate to the tour company or supplier … they just keep our commission for their own profit margin.
- Q?When will I receive my documents?
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A.
This varies by tour operator but it is typically after you make your final payment. Some tour operators may wait until a few weeks prior to departure to ensure there are no changes with airlines or schedules.
- Q?How will I receive my travel documents?
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A.
In the past documents were printed and mailed to us and then forwarded on to you however there has been an increase in electronic documents. Your travel specialist will advise you what type of documents to expect and if they are electronic, they will ensure you receive them.
- Q?How do I request a price quote on a particular tour?
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A.
You can email any of our agents with a vacation request or the office and we will direct your request to the next available travel specialist. Email works best because we can track our work and responses, ensuring timely quotes and track changes from the time of quoting a trip to the time of booking. Remember, airfare is volatile and can change rapidly.
- Q?Why did the price go up? You gave me a quote!
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A.
Travel is volatile and when we deal with airfare, it changes daily, if not hourly. If we quote a package that includes airfare, those flights might not be available if someone else books them therefore Price Quotes are never guaranteed until you purchase the trip. We also deal with foreign companies which deal in Euros which fluctuate against the US Dollar. These fluctuations are much smaller. We will obviously advise all clients of any changes in price if it changes between the Quote and Booking stage.